How to Update TM SIM Registration Details

Quick answer: open Globe’s official SIM registration portal, choose the option for an already-registered number, enter the TM number, and verify the OTP to view or edit available details. If the correction cannot be completed online, visit a Globe Store with the SIM and a valid ID.

Reviewed July 30, 2026. Only the registered owner, parent or guardian, or properly authorized representative should request a change.

How to View or Edit TM Registration Details Online

1. Open Globe’s official SIM registration page.
2. Select the option for a number that is already registered.
3. Enter the 10-digit TM mobile number.
4. Enter the OTP sent to the SIM.
5. Review the fields Globe allows you to view or edit.
6. Upload any requested proof, review the changes, and submit.
7. Save the confirmation or reference number.

The available fields can change. Never use a third-party “update form” that asks you to upload an ID or reveal an OTP.

When a Globe Store Is the Better Option

Visit a Globe Store when the online form does not offer the required field, the SIM cannot receive an OTP, the subscriber name or ownership is disputed, identity verification fails repeatedly, or Globe asks for in-person verification.

What to Bring for a Correction

• The TM SIM and the phone containing it.
• An original, unexpired government-issued photo ID.
• The saved registration reference number, if available.
• Proof supporting the requested correction.
• Parent or guardian documents for a minor.
• Authorization documents for an organization or representative.

Globe may request additional documents depending on the change. Check the official support page before travelling.

Changes That Should Be Reported

The SIM Registration Act requires users to report relevant changes in registered information and the loss or theft of a SIM. Common examples include a corrected name, a new address, a change in the authorized representative of an organization, or a lost SIM that must be barred and replaced.

For a missing line, follow the lost or stolen TM SIM guide instead of trying to edit the record first.

Protect the Account During an Update

• Use only a Globe-controlled domain or an official Globe Store.
• Never share an OTP with a caller, chat account, or website.
• Review the complete record before submitting.
• Keep the confirmation but do not publish it publicly.
• Report an unfamiliar registration record to Globe promptly.

To confirm the saved record afterward, follow how to check TM SIM registration status.

Frequently Asked Questions

Can I change the registered name in GlobeOne?

Some account information may be visible in GlobeOne, but identity or ownership changes may require the official registration portal or in-person verification.

What if I no longer have the old phone?

Keep the TM SIM in a compatible phone so it can receive the OTP. If the SIM is lost, request barring and replacement through Globe.

Can I transfer a registered SIM to another person?

Do not assume that changing the profile completes a legal transfer. Ask Globe which ownership-transfer process and documents apply.

How do I know the update was saved?

Keep the confirmation or reference number, check the record again through an official channel, and contact Globe if the change is not reflected.