Lost or Stolen TM SIM: How to Block and Replace It

Quick answer: report a lost or stolen TM SIM to Globe immediately and request temporary barring to reduce unauthorized use. Then prepare proof of ownership, valid IDs, and a notarized Affidavit of Loss before visiting a Globe Store for replacement.

Reviewed July 30, 2026. Requirements below follow Globe’s current SIM replacement guidance. Confirm the latest documents before travelling.

What to Do Immediately

1. Call the missing phone and check nearby locations if it is safe to do so.
2. Use the device maker’s official find, lock, or erase feature.
3. Contact Globe and request temporary barring of the TM line.
4. Secure email, banking, e-wallet, and social accounts linked to the number.
5. Record when, where, and how the SIM or phone was lost.
6. Prepare documents for a replacement request.

How to Report a Lost TM SIM

Globe advises customers to report loss or theft immediately. Visit a Globe Store or call (02) 7730-1000 and select the option for a lost phone or SIM. Use only verified Globe support channels.

If documents are still being prepared, Globe says one government-issued ID may be used to request temporary barring at a store. The full replacement has additional requirements.

Documents Commonly Required for Replacement

• SIM bed, GCash card, or eSIM voucher if available.
• Two government-issued IDs used during notarization of the Affidavit of Loss.
• Customer Acknowledgment Form completed through the store process.
• A notarized Affidavit of Loss for a prepaid line.

The affidavit should include the customer’s name, citizenship, address, signature, mobile number, and incident details explaining how, why, when, and where the loss occurred.

What Happens at a Globe Store

The representative verifies ownership and documents, has the customer complete the required acknowledgment or digital request, and processes the replacement when eligibility is confirmed. Fees, stock, and processing time may vary.

Protect Accounts Linked to the Number

• Change passwords for the primary email account.
• Notify the bank or e-wallet provider if the number receives transaction codes.
• Sign out missing devices from major accounts.
• Replace SMS-only recovery with an authenticator app where possible.
• Review recent messages, calls, and transactions for unfamiliar activity.

After replacement, check the TM SIM registration status and confirm that calls, texts, and data work.

Frequently Asked Questions

Can I block a TM SIM without all replacement documents?

Globe’s guidance says temporary barring may be requested while documents are being prepared. Bring at least the identification Globe requests.

Can I keep the same number?

A successful replacement normally aims to retain the registered number, subject to Globe’s ownership verification and line eligibility.

What if I do not have the SIM bed?

Bring every available proof of ownership and ask Globe which alternatives it can accept.

Can another person replace the SIM for me?

An authorized representative needs additional valid IDs and a notarized Special Power of Attorney, along with the loss documents Globe requires.